Online Dispute Resolution

Engenatura, in compliance with the provisions of Law 144/2015, of September 8, regarding alternative consumer dispute resolution (which establishes the legal framework for extrajudicial consumer dispute resolution mechanisms), provides information so that you can exercise your right to file a complaint with an official, third-party, and impartial body (“Dispute Resolution Entity”), which will assist you in resolving the dispute in question.

Alternative dispute resolution is an option available to all consumers to turn to official entities that help resolve or provide guidance on a conflict before initiating litigation in the courts.

Below we provide contact details for Consumer Dispute Resolution Entities which can be contacted:

* Lisbon Consumer Conflict Arbitration Center
Rua dos Douradores, 116, 2nd floor
1100-207 Lisbon
www.centroarbitragemlisboa.pt

* Porto Consumer Information and Arbitration Center
Rua Damião de Góis, 31 – Shop 6
4050-225 Porto
www.cicap.pt

In case of an online consumer dispute, the consumer may resort to an online dispute resolution system by accessing the official website Online Dispute Resolution and submit their complaint.

More information at Consumer Portal – www.consumidor.pt